Frequently Asked Questions
- What payment methods do you accept?
- We currently accept Affirm payments.
- Do you charge taxes?
- We do not charge taxes within the USA. Shipping charges are calculated at checkout.
- How long does it take for my order to be shipped?
- Orders are generally shipped within 48 hours (Monday – Friday) using USPS, UPS, FedEx, or DHL.
- What are your shipping rates?
- Shipping is free for all products within the USA.
- Can I modify or cancel my order after it has been placed?
- No, once your order has been confirmed, it cannot be modified or canceled.
- What is your return policy?
- We accept returns within 30 days of delivery if the product is in new and unused condition. Customers are responsible for the return shipping fee.
- How long does it take to process a refund?
- Once our Execution Center receives and confirms your return (usually within 72 hours), a refund will be issued, and it will take up to 7 days to process.
- Are your website and transactions secure?
- Yes, ineesstore.com uses Secure Sockets Layer (SSL) technology to provide you with a secure shopping experience.
- Do you ship internationally?
- Currently, we only ship within the USA.
If you have any further questions, feel free to contact us at firstname.lastname@example.org.